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Migrating from WordPress.com to a self-hosted solution was surprisingly easy.  I purchased the domain previously through a provider, the process is likely more complicated if you purchased a domain directly through WordPress.

1. Add a hosting package to your domain (usually 5-10$/mo).
2. Export your WordPress.com blog.
3. Change nameservers on the domain to your web host.
4. Install WordPress on your web host.
5. Import the file created in step #2 into your newly hosted blog.

I set up a hosts file entry on my local pc so that I could access and configure the site completely before the nameserver changes made the site live to the rest of the world.

That’s it for now!  Cheers,

John

I spent some time recently playing with the Google Apps and Salesforce integration.  This product overview will get you a pretty good idea of how it works.  However, the demo leaves out a few critical shortcomings:

Poor Attachment Support

In order to send a Google doc as an attachment you have two choices:

1. Use the share link within the document.
   
   This will send the document via noreply@google.com and has no method to log into Salesforce.
   
   Your other option is to create a link to the document, and that requires opening the document, going to the share menu to grab the link, then back into Salesforce to click on the email address, and then pasting the link into the email.
2. Save the file locally and attach it using the standard messaging service.
   

I understand the drive to reduce email attachment usage, but in my mind it still needs to be a viable option.  Something as simple as sending an attachment shouldn’t increase the amount of time it takes for the end user.

Poor Send and Add Email to Salesforce Functionality and No Support

I’ve found that the Gmail to Salesforce browser button a) doesn’t work and b) isn’t supported… even though the feature is listed as delivered.

Here’s what I get:

Here’s what you’re supposed to get:

And the even bigger problem:

A portion of the integration that is vital to its core functionality doesn’t work and isn’t supported.  I thought perhaps maybe one of my dozen or so FF plugins was the culprit, so I tried Safari to no avail as well.  Judging from the many negative reviews my experience was not unusual.  I read that an update of the GMail service was the culprit, but cannot verify.

There is a lot to love about the combination of Salesforce and Google Apps.  The supported features work well and the configuration is completely painless.  I did some light testing with Appirio’s Google calendar and contact synchronization programs, both with positive results.

When I say painless, I mean two-checkbox-painless:

I wanted to say that this platform is the perfect replacement for our file server, Exchange server, BES server, and MS Office licenses, but it’s not quite there yet.  Once the few remaining kinks are worked out however, watch out… I fully expect a wildfire.

For those of you that missed the Winter ‘10 webinar yesterday, here’s what you missed!  A recorded version should be available next week at http://developer.force.com.

New Platform Features

Lookup Filters – BETA

Formula Enhancements

• Inline Comments (Yeah!  I asked for this one.)
  • /* Comment */
  • Will count against character size limits of formulas
• ISBLANK() – test if any field type is blank
• BLANKVALUE() – will return a default value if the field is blank
• ISNUMBER – Check to see if a text field contains a number
• Increased Cross Object Reference Limit from 5 to 10 (YES!  Ran into this limit in my org.)

Batch Code (Batch Apex) – Generally Available

• Process huge data sets native on the platform
• Separate limits from API limits
• Steps:
  • Batch Apex submitted
  • Force.com asynchronously initiates the Batch Apex request (processes as computing time is available)
  • Start() method executes – defines scope
  • Batch 1 passed into execute() method
  • Batch 2 passed into execute() method
  • Batch n passed into execute() method
  • Finish() method executes (could send out email, etc.)

Code Scheduler – PILOT

• Schedule batch apex to run on a schedule
• Batch apex code must have code within to enable the option of apex scheduling

Custom Settings – Generally Available

• Provides a layer of flexibility to leverage the platform for static data, user, profile, or org-wide settings to define rules that are then referenced by custom code.
• Two types:
  • List – static data
    • E.g. shipping data – a list of country codes.  Reference the custom setting instead of creating a separate object to house the list.
  • Hierarchy – Can reference user, profile, or org-wide setting
    • In webinar example, the user Andrew Albert was granted the “Show Map” attribute, which is referenced in the map program.
      

Code Summary

• Class summary view added to apex classes

Bulk Loader

• Optimized to update huge data sets (millions of records) asynchronously
• New check box on the data loader:
  
• New Bulk Data Insert, Update, and Upsert monitoring:
  

Additional Code Enhancements

• Empty Recycle Bin Method
• Password Methods
• Trigger support for case comments

Content API

• Use Content API to synchronize or upload content in bulk

Enhanced Profile Management

• Option to turn on/off through User Interface
  
• Brings enhanced list views to profiles
  
• Enables ability to print profiles
• Enables ability to mass update profiles

Security

• OAuth Support v1.0.a – open protocol for secure authentication
• Email Enhancements – Support TLS and inline attachments

User Interface Features

• Customize the help on standard objects
  

Sandbox to Production (BETA)

• Migrate customizations from sandbox to production (or sandbox to sandbox) through the platform natively
• Steps
  • From the production org, make a connection to the sandbox and allow changes
    
  • Login to sandbox
  • Add Object to Change Set and accept
  • Accept at Production

Distribution Features

• Package anything on standard objects

Sites Enhancements

• Google Analytics Support
• Custom Messages for site Outages
  • Zip file less than 1 MB, maintenance.html file at root
• Easy Secure URL (e.g. https://mysite.secure.force.com)
• High Volume Portal User (PILOT) – First to build an ecom package around it wins!
  • Scale into millions of authenticated users (e.g. shopping cart application)
  • No profile associated with user
  • New console for configuration

Sales Cloud

Quotes – PILOT

• Create quote with a few clicks
• Pulls in products from opportunity
  
• Create PDF in the quote record
• Email quote in PDF
• Not bi-directional (Opp and Quote do not update each other, that bi-sync is on the product roadmap)
• API access is enabled to quote object

Campaign Scoreboard

• New campaign rollup fields
• New options in UI upload
  • Map custom fields on campaign during upload
  • Initiate triggers and workflow during upload
  • Upload up to 50k records

Content Delivery

• Determine what content can be delivered to certain users, workspaces, and other granular security controls
• API access to content
• Enhanced document view
  • Zoom in/out
  • Page width fit
  • Jump to pages

Salesforce to Salesforce

• Share attachments through Salesforce to Salesforce
  • Parent record automatically shared
• Log Salesforce to Salesforce Exceptions
• Partner finder
  • Send partners an email
  • Partners respond via landing page
  • Invite partner to Salesforce

Email Enhancements

• Improved email exceptions handling
• Define attachment as an inline attachment
• Enhanced security by giving option to require SSL

Analytics

• Combine two chart types
• Choose colors that remain the same for certain values across a dashboard
• Hover details on dashboard report

Mobile

Mobile – Content

• Open content and send
• Document previewed over web, not stored on phone
• Above features to be released on iPhone and Blackberry

Service Cloud 2

Answers – PILOT

• Users can post questions and reply to questions
• Can be asked on Facebook, Twitter

Knowledge

• Allow you to deliver personalized knowledge to your customers
• Put into folders and tag knowledge articles
• Publish knowledge to sites
• Attach article to case and email to case contact
• Maintain same set of articles for your customer-facing website and your CSRs

Salesforce for Twitter

• Free on Apexchange now
• Monitor and Join Conversations
• Pull tweets in from different account
• Create cases from tweets
• Leverage knowledge base and send tweet to case owner

That’s it!  Looks like another great release from the Salesforce team.

When you work with data, sometimes you need your own personal data masseuse (I could use one for my back too!).  Thoughts like “if only I could put all of these entries on one line“ or “now if only I could put a space in every 15 characters” or “if I have to hit the blank key followed by the blank key any more blanking times, I am going to blank someone” often creep to mind.  The good news is that you can build a tool to tackle a lot of these repetitive tasks using AutoIT, and the language is very accessible.

Example

Compressing a list into a shorter comma-separated list (used this for mass transfer accounts wizard when names did not match exactly and did not have IDs):

The very simple code to make this happen:

All I would do is run this script and hop into notepad at the start of the file.  You can change the loop settings to match the length of the file, and of course make any changes to keystroke combinations.  You can even get fancy and program it to automatically change to notepad.  I was more comfortable with granular control.

Conclusion

The are an infinite number of ways to use this program.  With a little imagination and some basic understanding, this can be another great tool to add to the toolkit.

I would recommend downloading the AutoIT Full Installation and the Script Editor.  I’ve also included the sample script shown above:

AutoIT Download Page

Sample Script

Check out the online documentation, and here is a good introduction including a list of commonly used keys.  Happy scripting!

I haven’t mentioned this yet on the site, but I am a HUGE fan of Survey Gizmo.  This is easily my second favorite web app, Salesforce of course taking the top slot on my mental podium.  My standard response around the office these days has been "Can’t we just put that into Gizmo?".  This could be because we do a ton of surveys (we could conceivably bump up against the 50K/mo response limit of our enterprise account), or it could be because of the awesome flexibility of the product.

We recently added our telemarketing department into our Salesforce org.  We added accounts, then got them placing orders using opportunities.  Then we added historical orders through an opportunity import, which is how the need for the Find and Replace Template arose.

Telemarketing then says they need to perform follow up surveys after orders are completed.  I think- sweet, I’ve got exactly the right tool.  And then I remember that very tool has a Salesforce integration feature I’ve meant try for some time.

So here was the approach I took:

1) Create link to survey on the opportunity page.  Link only works if the opportunity is complete, and the survey has not been completed.  Notice the link passes the opportunity ID and owner ID to the survey.  Here’s the formula:

IF(TEXT( StageName )="Complete", IF(LEN( Survey_Result__c ) > 0, "Survey Has Been Completed", HYPERLINK("http://www.surveygizmo.com/s/GIZMOID/tmsurvey?OPP="&Id&"&OWNER="&OwnerId,"Take Survey","_self")), "Survey Results Not Ready")

2) When the survey is completed, link the opportunity to the survey results.
The first page of the survey takes the passed variables and creates hidden fields with both variables.  The last field is a link to the current survey result.

This last field is used to update the survey result field (URL) in Salesforce, linking the Salesforce opportunity to the survey result:

During the survey a question is asked to determine if there should be follow up with the client.  In Gizmo, you can create a date field by using a text field and setting date validation in the options of the question.  This also allows me to create a follow up task on the opportunity.

3) Redirect from survey back to the opportunity

This shouldn’t anywhere near as hard as it is.  The problem is that Gizmo’s web redirect uses the "?=" format which will not fly for a Salesforce URL.  I called support on this one, and they suggested hard coding a redirect in raw HTML on the final page.  After being put on hold for a minute, they said this couldn’t be officially supported.  That’s OK.  They planted the seed, I just spent some time holding the watering can.  By testing the length of the ID field, I was able to prevent the redirect from triggering unless survey was passed from Salesforce (otherwise the redirect will trigger even when you are editing the survey – rather inconvenient).

Redirecting to Opportunity
<script language=javascript>
var test="[%%28:Opportunity ID  %%]"
var result = test.length;

if (result == 15)
  {
  window.location = "https://na5.salesforce.com/[%%28:Opportunity ID  %%]"
  }

</script>

This is just one example of the combo in action.  Others could include:

• Auto-sending a survey when a SalesForce case closes.
• Creating a web-to-anything form without code.
• Building forms using Salesforce data (I am looking into building a checkout portal using Gizmo as a front-end to Salesforce data and then pushing this data to a service such as Roman Cart).
• Email survey invites to Salesforce contacts (would require an export/import, will hopefully become fully integrated) and push survey result(s) into contact record.

Nothing is perfect.  Here are a few issues I have discovered during use:

• Data exports of 20k+ records are often so slow that the browser will time out (IMO there should be an email to download link method of delivery).
• Reporting lacks some flexibility: color choice of graphs, text occasionally overlaps, cannot remove summary text, etc. (hopefully will be addressed with new reporting package, release date TBD).
• Use of hidden fields to store data fields is messy (this doesn’t impact functionality; an alternative would be a data field type that was never displayed, and was always ordered last on the page).

Despite these issues, if you use Salesforce (EE/UE) and have a need for forms/surveys, this is definitely a product to try.  Click here to give it a shot!

Full disclosure: I am entered into the affiliate program; if you sign up for an account I will get your first month’s payment.  That said, I would be just eager to recommend the product without any financial incentive, so why miss out?

1. Create a new folder describing the job; I recommend creating the folder in “C:\Program Files\salesforce.com\Apex Data Loader 12.0\”.  Place your csv file for the job (if required) into this directory.
2. Start the Data Loader through the UI.  Create and save your field mapping into the above directory.  Configure the action precisely how you want it run in the future from the command line.  Run it (use a 1 record test).  Close the Data Loader.
3. Copy the “config.properties” file from
   Vista: “C:\Users\%username%\AppData\Roaming\salesforce.com\Apex Data Loader 12.0\”
   XP:  “C:\Documents and Settings\%username%\Application Data\salesforce.com\Apex Data Loader 12.0\”
   to the folder that you created in step #1.
4. Open a command prompt to “C:\Program Files\salesforce.com\Apex Data Loader 12.0\bin\”.  To run the batch type “process.bat ..\foldername”.  You should see something like this:

A few notes:

1. I am using version 12; this technique may not work with other versions.
2. You can use an XML configuration, which allows for greater flexibility.  Here are a few resources if you’d like to go this route:
   Using the Data Loader from the Command Line
   Data Loader Manual
3. To run the Data Loader on a schedule you’ll need to use a 3rd party application such as windows task scheduler.
4. Sandbox Orgs through the Data Loader: change server host to https://cs#.salesforce.com, and make sure to append .sandboxname to the end of your username.
5. When scripting this through a batch file you can append the output to a log file by using output redirection (e.g. “process.bat ..\foldername >> logfile.log”).

[via Force.com Blog, Dev 401 Training Applications Module 3]

Enjoy!

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=325668840

[via LinkedIn]

Problem

Recently I needed to migrate opportunities from our legacy system into Salesforce.  Being no stranger to the data loader, this is normally not a problem.  The tricky part was that the opportunity needed to be linked to an external ID field on the account instead of the account ID, which cannot be accomplished with the data loader.

Solution

1. Run a report that contains the external id field (Enrollment Owner ID) and Account ID (filtering out where enrollment IDs are not present).

Export the report.

2.  Load my Salesforce Find and Replace Template (Excel 2007 required – may work w/2003 & compatibility pack).

Paste in the results of the above report into the left two columns, starting in the yellow section (in this case, the order of the fields needed to be reversed).

Then paste in the External IDs that you are looking to match in the clear column on the right.  Select the Salesforce ID formula (E5) and double click the bottom right plus sign to extend the formula throughout the entire worksheet.

Column E will now output the corresponding ID from column B, when fields D and A match.  The matching algorithm will only find one match, so it is best to have a duplicate free list of external IDs.

You may need to convert the fields to numeric or text values depending on your external ID.  For this function to work correctly for me, I had to convert these to numbers:

3.  Take the matched Salesforce IDs paste them into a new column in your import file.

A quick paste into notepad, select all, cut, and into the worksheet it goes (to remove excel formatting), nicely matched.

Credit to Mr Excel for the formula magic.

Update

Before I got the chance to finish this post, I needed to have this template match a data field as well.  I used this additional field and a formula to add a picklist selection to a multipicklist field with existing data (without this formula, the data loader would override the existing selections).

In case you’re curious, the formula in H4 is =CONCATENATE(G4,"; Weekly Mailing").

Click here to download the template.

Disclaimer: use at your own risk.  Be very careful playing with the data loader.  Spot check your data and make sure to do a test run of a few records before proceeding with a large data set.